Guaranteed delivery — We’ve got you covered

Sometimes, packages can get lost during transit. It’s uncommon, but it can happen — and it’s not something you need to worry about.

If your package is lost in transit, simply let us know. We’ll send a replacement at no additional cost to you. No reshipping fees, no extra charges — we’ll take care of the replacement.

It means we won’t charge you anything for sending the replacement. The replacement shipment itself is free of any additional reshipping cost.

If your original order uses cash on delivery (COD), the replacement is not a free product. The original order’s payment terms still apply, so the applicable order amount will still be due when the replacement is delivered.

If your package gets lost, you won’t pay extra to have it sent again. We’ll make sure your order gets to you.